Welcome! I'm Tristan
A reusable route for responsible AI, clearer tax responsibilities and the next correct action during a disrupted journey.
I connected product strategy, experience language, governance, reusable components and AI-enabled ways of working—moving the organisation beyond isolated experiments.
Explore the flagship case study
The answer was not to digitise the old process faithfully. Luna exposed status and the next action first, while the service kept hold of the tax complexity customers had never needed to understand.
Follow the service change
Rejoin connects live service status, ticket rules, access needs and connection risk before recommending one viable route.
See how Rejoin works
Design operations only earns its place when it improves product decisions and the quality of what reaches people.
A difficult interface often points to a service, model or decision problem upstream.
Working behaviour answers questions that static frames flatter or hide.
Research and reasoning matter when a reviewer can see what changed because of them.
A pattern, standard or shared route can keep improving work after its author leaves the room.
I am open to conversations about design operations, senior product design, AI experiences and regulated enterprise products.
